Do I need terms and conditions on my website?
The short answer
No law requires every website to have terms and conditions, but if you sell online they’re strongly recommended, and some information is legally required: who you are, prices, delivery and customers’ cancellation and refund rights. Terms can’t take away rights consumer law gives customers, such as a remedy for faulty goods.
Applies in Australia · EU · Worldwide
- Australia: the consumer guarantees in the Australian Consumer Law apply automatically and can’t be excluded, so signs and terms such as “no refunds” are unlawful. “No refunds for change of mind” is allowed.
- EU: people buying online can usually cancel within 14 days without giving a reason, counted from delivery for goods or from the contract for services. Exceptions include personalised goods, perishables, bookings for set dates, and digital content once a download starts with the buyer’s agreement. Since 19 June 2026, online sellers must also offer an easy way to cancel online (a “withdrawal function”).
- Everywhere: say clearly who you are, what you sell, the full price, delivery times and how people can complain.
Terms are also where you set the rules for using your site, such as accounts, acceptable use and who owns content. If you collect personal information, you need a privacy policy as well.
SlopDox provides compliance assistance only. This is general information to help you prepare — not legal advice, and no guarantee that a law does or doesn’t apply to you. For decisions, speak to a qualified lawyer.
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